Refund and Returns Policy

Return and Refund Policy

At Cutkrafts, your satisfaction is our top priority. We strive to ensure that every product you receive meets our high standards of quality and craftsmanship. However, due to the customized nature of our products, we have specific guidelines for refunds and returns.

✅ Return Eligibility

Since most of our products are personalized and made to order, returns or exchanges are only accepted under the following conditions:

The product received is damaged or defective.
The product delivered is incorrect (e.g., wrong item, wrong design/photo).
The product has printing errors that differ from what was approved or submitted.

If any of the above applies, please contact us within 48 hours of receiving your order.

📷 What We Need from You

To process a return or refund, please provide the following:

Your order number
A clear photo of the product showing the issue
A brief description of the problem

You can email us at: [info@cutkrafts.com]

🚫 Non-Returnable Items

We do not accept returns or issue refunds for:

Orders placed with incorrect or low-resolution images uploaded by the customer
Spelling or text errors made in the uploaded content (unless caused by our team)
Change of mind after the product is printed or shipped
Products that show signs of wear or misuse

🔁 Replacements

If your product qualifies for a return or refund, we will either:

Offer a free replacement of the same item
Provide a full or partial refund, depending on the situation

We may request that the defective item be shipped back to us. In such cases, we will provide return instructions and cover return shipping costs (if applicable).

⏱️ Refund Timeline

Refunds (if applicable) will be processed within 5–7 business days after approval. The amount will be credited to your original payment method.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.